1. Introduction
We are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our site, you agree to the practices described in this policy.
2. Information We Collect
We collect various types of information to provide and improve our services. This information may include:
- Personal Information: When you make a purchase, create an account, or contact us, we collect personal details such as your name, email address, phone number, and billing information.
- Transactional Information: Details about your purchases, including product names, quantities, and payment information.
- Usage Data: Information about your interactions with our website, such as IP address, browser type, operating system, pages visited, and timestamps.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content.
3. How We Use Your Information
We use the collected information to:
- Schedule and provide appliance repair services
- Communicate with you about appointments, updates, or service confirmations
- Respond to inquiries or customer service requests
- Process payments and send receipts/invoices
- Improve our website, services, and customer experience
- Send occasional service reminders, offers, or updates (with your consent)
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
- With trusted service partners who assist in service delivery or payment processing (under confidentiality agreements)
- When required by law, court order, or legal process
- To protect the rights, property, or safety of our company, customers, or others
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is entirely foolproof, and we cannot guarantee absolute security.
6. Your Choices
You have the following choices regarding your personal information:
- Access and Update: You can access and update your account information by logging into your account.
- Opt-Out: You may opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
- Cookies: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.